Command Center

Turn customer signals into trusted action.

Reveola captures feedback from every channel, verifies what is real, classifies what matters, and routes severe issues into a Command Center your operators can work from.

Explore product See Command Center

Operational snapshot

Verified facts stay separate from AI inference.

Open signals

128

Across widget, API, and review sources

Trust score

Verified context and evidence present

Critical alerts

SLA windows under 72 hours

Source freshness

Live

Ingestion healthy with mapped fields

Product value

Built for operators who need signal-to-resolution clarity.

Reveola keeps the full CX spine visible: capture, ingest, verify, classify, understand, and respond.

Capture every signal

Collect feedback from widgets, pages, APIs, scrapers, WhatsApp, support, and surveys in one tenant-scoped pipeline.

Verify before you trust

Evaluate identity, context, evidence, fraud risk, and trust score so operators know what is proven versus suggested.

Classify with confidence

Structure language, sentiment, topic, severity, urgency, and journey stage while keeping AI confidence visible.

Act from one workspace

Move from insight to inbox, cases, alerts, and 72-hour resolution workflows without leaving the Command Center.

Facts stay labeled as verified. Model output stays labeled as AI inference.

Signal sources

One inbox for every customer experience channel.

Source freshness, mapping health, and channel context stay attached to every record operators open.

Widget

Embed smile-rating and free-text capture on any customer touchpoint.

Feedback page

Host branded collection pages for campaigns, QR flows, and kiosks.

Direct API

Push structured payloads from existing product and support systems.

Social & reviews

Ingest public review and social mentions through scraper connectors.

Messaging & support

Bring WhatsApp, survey, and support tickets into the same queue.

Demo & sample data

Use clearly labeled sample streams for demos without mixing trust.

Scrapers

Bring public review chatter into the same trust pipeline.

Scraper connectors are configured in Studio, then feed normalized records into verification, classification, and Command Center triage.

Scraper workflow

Designed as a connector surface, not a standalone marketing tool.

Discover

Target competitor pages, review sites, and public feedback surfaces.

Map

Align scraped fields to the active schema and source mappings.

Monitor

Track freshness, retries, and failed payloads without silent gaps.

Classification

AI structures the signal. Operators keep the final judgment.

Reveola classifies sentiment, topic, severity, urgency, entities, and summaries with confidence scores, including mixed-language and Arabic-ready output states.

Signal classification

Suggested output remains visually distinct from verified facts.

Language

English / Arabic mix

Sentiment

Negative

Topic

Pickup delay

Severity

High

Urgency

Same-day

Journey stage

Fulfillment

AI confidence

0.91

Root cause

Driver assignment lag

Command Center

The business workspace for CX operations.

Command Center is practical and scan-friendly. Every card, alert, and inbox row is designed to resolve toward a record detail view.

Overview

Scan volume, trust, alerts, and location performance in one dense home.

Inbox

Triage every channel in a unified queue with ownership and status.

Cases

Drive 72-hour resolution with assignment, notes, and escalation.

Insights

Surface trends, experience gaps, and entity rollups without losing drilldown.

Alerts

Route critical and overdue issues before SLA windows slip.

Studio

Configure how signals enter the platform.

Studio is the configuration surface behind Command Center. Metadata and source setup stay visible so dashboards reflect real tenant context.

Schema & verticals

Configure journeys, touchpoints, questions, fields, and source mappings per vertical.

Widget setup

Launch capture widgets with smile ratings and channel-ready collection settings.

Pages

Publish feedback pages for campaigns, branches, and offline-to-digital flows.

Direct API & scrapers

Connect product systems and public review sources without leaving Studio.